bl111's Privacy Policy

Introduction and Scope

bl111 ("we", "us", or "platform") is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of their personal information.

This privacy policy ("policy") applies to bl111's website, mobile application, and other digital services. By using any bl111 service, you are considered to have accepted the terms described in this policy.

We may periodically review and update this policy. If any significant changes are made, we will notify you by email or through a notice on the platform. The date of the latest update will always be shown at the top of the page.

What Information We Collect

bl111 collects various types of information with the goal of providing you with a secure and improved experience. The information we collect is described in detail under the categories below:

2.1 Identity and Account Information

• Full name and date of birth (for age verification)
• Email address and password (stored in encrypted form)
• National ID number or passport number (for identity verification)
• Current address
• User's preferred language and currency settings

2.2 Financial Information

• Mobile banking account numbers: bKash, Nagad, Rocket, Upay
• Transaction history — deposit and withdrawal details
• Last four digits of a Visa or Mastercard (full card numbers are not stored)

2.3 Technical Information

• IP address and device identifier
• Browser type, version, and operating system
• Information collected through cookies and similar tracking technologies
• Session duration and browsing patterns
• Login time, date, and location

2.4 Gaming Activity

• List of games played and session duration
• Betting history and results
• VIP level and points information
• Bonus usage records

Purpose of Data Use

bl111 uses collected information strictly for the following legitimate purposes. We never sell your information to third parties.

3.1 Service Delivery and Operations

We need information to create your account, verify your identity, process transactions, and keep gaming services running. Financial information is used to securely complete transactions with a minimum deposit of ৳200 and a minimum withdrawal of ৳800.

3.2 Security and Fraud Prevention

Technical information is analyzed to detect and prevent unauthorized account access, money laundering, and fraudulent gambling-related activity.

3.3 Responsible Gaming Support

By reviewing gaming activity data, we can identify problematic gambling patterns and provide support where needed. User well-being is our highest priority.

3.4 Customer Service

Account and transaction information is used to resolve your issues through our 24/7 Bengali live chat support.

3.5 Legal Compliance

Information is stored and provided as necessary to comply with applicable laws, regulations, and regulatory authority directives.

3.6 Service Improvement

Anonymously compiled statistics are used to improve the user experience, platform performance, and gaming sections.

Data Disclosure and Sharing

bl111 does not share your personal information with third parties except in the limited circumstances described below:

• Payment processors: Financial information required to complete transactions through bKash, Nagad, Rocket, and Upay.
• Technology providers: Those contracted to operate the platform work under strict confidentiality agreements.
• Legal authorities: Information may be provided to relevant authorities in the case of a valid court order or legal obligation.
• Corporate restructuring: In the event of a company merger or acquisition, where the new party will also be bound to follow this policy.

Cookies and Tracking Technologies

bl111 uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help us improve our services.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and complete security verification. Without these, the platform cannot function properly.
• Functional cookies: Used to remember your preferences such as language settings and game filters.
• Analytics cookies: Used to analyze platform usage patterns and improve services.

5.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may affect your ability to log in and use transaction features.

Data Security Measures

bl111 uses industry-standard security technology to protect your personal information. Our security measures include:

• SSL encryption: All data transmitted on our platform is encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored in plain form — strong hashing algorithms are used.
• Two-factor authentication: Two-step verification is available to add an extra layer of security to your account.
• Continuous monitoring: Our systems are monitored around the clock to detect suspicious activity.
• Restricted access: Only authorized personnel may access personal information for specific, defined purposes.
• Regular security audits: Penetration testing is conducted regularly by third-party security experts.

While we strive to ensure the highest level of security, it is not possible to guarantee complete security for data transmitted over the internet. Please keep your password confidential and contact us immediately if you notice any suspicious activity.

Data Retention Period

bl111 retains personal information only for as long as necessary. Retention periods are determined based on the following:

• Active account data: For the full duration that the account remains active.
• Inactive accounts: Up to 5 years from the date of the last login.
• Financial transaction records: For the period required by legal obligations.
• Some information may be retained after account closure for legal reasons.

Your Rights

As a bl111 user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you and for what purpose it is being used.

8.2 Right to Correction

If your profile contains incorrect or incomplete information, you may request a correction. Changes can be made directly from account settings or through support.

8.3 Right to Deletion

In certain circumstances, you may request the deletion of your information. However, some information may need to be retained due to legal obligations or ongoing dispute resolution.

8.4 Right to Restrict Processing

You may request that we limit the use of your information for specific purposes.

8.5 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our support team. We will generally process your request within 30 business days.

Protection of Minors' Information

bl111 strictly prohibits providing gaming services to anyone under the age of 21. Age is verified at the time of registration and we never knowingly collect information from minors.

If we are informed that a minor's information is in our database, we will immediately delete the relevant account and data.

If a parent or guardian suspects their child has created an account without permission, please notify our support team immediately.

International Data Transfers

Although bl111's services are focused on Bangladesh, some of our technical infrastructure may be operated on servers located in other countries. In such cases:

• Data transfers are always completed using SSL encryption.
• Third-party server providers operate under strict confidentiality agreements.
• Data processing centers comply with international data protection standards.

Policy Changes

bl111 periodically reviews this privacy policy and updates it as needed. When changes are made:

• A notification will be sent to the registered email address before any significant changes take effect.
• You will be informed of updates when logging in to the platform.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.
• If you do not agree to the revised policy, you may request to close your account.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team is committed to resolving your issues promptly.